Ordering Process at Fluwel

The ordering process at {{config path="general/store_information/name"}} is very simple and is comprised of several steps:

Step 1: Add the items to your shopping cart

• Go to the item of your choice and click the “Order” button.
• When you have added all products you’d like to order to your shopping cart, go to the shopping cart in the upper right corner of the page. Here you can change the number of items, if required.
• When you finish shopping, click the “Proceed to Checkout” button.

Step 2: Enter personal information

• We require your details in order to process your order.
• Do you already have an account with {{config path="general/store_information/name"}}? Simply log in by providing your email address and password, so your details will be remembered the next time you visit.
• If it is your first time ordering from {{config path="general/store_information/name"}}, you can choose to create an account by checking the box “create account”.
• Would you like to specify a different shipping address? Uncheck the box “Send to Billing Address”.

Step 3: Specify shipping method

• You can choose to have your order delivered at home or pick it up yourself at {{config path="general/store_information/name"}} (by appointment only).

Step 4: Select a payment method

• Then select a payment method. You may choose from the following options:
  iDEAL, credit card, American Express and Bank Transfer.
• For our foreign clients we offer some additional payments methods:
  Giropay, Sofort Banking (Germany) and Mister Cash (Belgium).